Cancellation and refunds

Contact and scope

Effective date: 9 November 2026. Operator: Tengiz Kalandadze, an individual entrepreneur registered in Georgia. Email support@loadcatcher.online for cancellation or refund assistance. Production purchases are not yet enabled. This policy describes the terms intended for purchases once checkout is available.

Fourteen-day first-purchase guarantee

Request a refund within 14 calendar days of the first purchase of a personal template to receive a full refund of that purchase. This applies to both monthly and annual plans. The guarantee applies once to the first purchase of that template; it does not restart at automatic renewal. A refunded purchase will no longer provide paid template access.

Renewal and billing problems

Automatic renewals are outside the first-purchase guarantee. Contact us about duplicate charges, incorrect charges, unauthorized charges or failure to provide paid access; these are reviewed separately. Mandatory rights and the payment provider's applicable buyer terms remain unaffected.

Cancel future renewals

Cancellation stops future renewals and is separate from requesting a refund. Unless a refund is issued, paid access continues until the end of the paid period. Cancel through the billing portal provided at checkout or contact support before renewal for assistance.

How to request a refund

Send your account email, transaction reference and a brief explanation to support@loadcatcher.online. Do not send passwords, full card details or Google tokens. If Paddle processes your purchase, its buyer-support and refund procedures also apply, and some refunds require its review. Refunds are returned through the payment provider, normally to the original payment method. Processing time depends on the provider and your bank.