Terms of service

Operator and service

Effective date: 9 November 2026. LoadCatcher is operated by Tengiz Kalandadze, an individual entrepreneur registered in Georgia. Contact support@loadcatcher.online. LoadCatcher provides personal email templates, team workspaces and a Chrome extension for user-requested load inquiries. It is independent software and is not affiliated with DAT or Google.

Accounts and acceptable use

Use only accounts, mailboxes and load-board information you are authorized to access. Protect account and pairing credentials. Check recipients, routes, templates and signatures before sending. Do not use LoadCatcher for unlawful messages, unsolicited bulk email, impersonation, credential misuse or interference with third-party systems. Google and DAT rules and sending limits also apply. Access may be restricted for misuse or security reasons.

Personal templates and pricing

The proposed plans are USD 8.99 per month or USD 60 per year per active personal template. Annual plans charge USD 60 for a twelve-month period, not USD 5 each month. Each entitlement belongs to its purchasing user and is not shared with teammates. Team membership is free. Production purchases are not yet available. Any applicable taxes and final total will be shown at checkout before purchase.

Renewals and cancellation

When enabled, subscriptions renew for the selected period until cancelled. Cancel before the next renewal through the available billing portal or contact support for assistance. Cancellation stops future renewal charges; paid access normally continues until the end of the paid period unless refunded, revoked for misuse or otherwise required by law. Refund requests are governed by our separate refund policy. We will not charge through a provider before its production checkout is enabled and approved.

Your content and delivery

You retain rights in your templates and signatures and authorize us to process them to provide the service. Supply content you have permission to use. Gmail acceptance does not guarantee inbox placement, a broker response, a rate or load availability. Check Gmail Sent before repeating a send marked unconfirmed. Provider outages, permissions, limits and DAT layout changes can affect availability.

Changes, support and rights

We may update features and these terms and will give appropriate notice of material changes. Contact support before renewal if you do not wish to continue under changed terms. You may request account deletion by email. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Disputes and liability remain subject to applicable law; no exclusive forum or blanket waiver of consumer rights is imposed by these terms.